Frequently Asked Questions

How does Virtual Physical Therapy work?

During your appointment, you will meet with a licensed Physical Therapist via video chat (you will be provided a web link prior to your appointment).  Your Physical Therapist will discuss your concerns, take a thorough history of your condition, perform a functional examination, and discuss your treatment options.  As appropriate, she will instruct you in exercise, activity, and pain relief strategies.

What equipment do I need?

You need a computer or web-capable electronic device (e.g. tablet or smartphone) with reliable high-speed internet access, a camera, and a microphone (most computers/tablets have a camera and microphone built in).

How do I prepare for my appointment?

Prior to your appointment time, please make sure that your computer/tablet/phone is sufficiently charged and/or plugged in.  Also check to make sure that your camera and microphone are working.  You should be in a well-lit, quiet area with minimal distractions.  Wear loose fitting clothing that you can move around easily in.

Is Virtual Physical Therapy right for me?

Probably!  Many conditions can be treated very effectively with virtual Physical Therapy, but some patients do require hands-on care.  During your initial visit, your Physical Therapist will discuss your specific needs with you, and together, you will determine the best treatment option for you.

Does it matter where I am located?

Yes.  As of right now, all clients must be  physically located in one of the following US states:

  • Texas

  • Virginia

  • Washington (state)

We will be expanding to other states soon, so stay tuned!  If you'd like to request your state, please send a message!

Do I need a referral?


Texas: As of September 1, 2019, patients can see a licensed and qualified Physical Therapist in Texas for 10 or 15 consecutive business days without a referral.  (All therapists at Pain Boss PT qualify for 15 days of direct access.) 

Virginia: You can see a Physical Therapist for 30 consecutive calendar days in Virginia without a referral.  If you need treatment beyond that, we will work with your primary care provider to get a referral for continued care.

Washington: You do not need a referral to see a Physical Therapist.

If you already have a referral, that's great!  Please provide it to your treating Physical Therapist.

Do you accept my insurance?

Yes and no.

In order to provide optimal one-on-one care without interference from insurance companies, we require payment up front for all services rendered.  However, we are more than happy to provide documentation for you to submit to your insurance company.

Your therapist can work with you to develop a customized plan within your budget.

What forms of payment do you accept?

You will be able to pay for services with a major credit card or debit card via our secure online payment portal.

We also accept payment via PayPal.

Don't see your question?